SOCIAL AND SOCIETAL IMPACT
This term refers to the transformation generated by an organisation’s activities on society, its citizens, and its environment over the long term. It is important to know how to differentiate between the impact of a company’s achievements and its results. The achievements are the actions, products, and services that the organisation develops. The results are the immediate effects of these actions. Finally, the impact is the medium- and long-term effect that these actions have on stakeholders.